At Richard Bonington Primary and Nursery School, we value the partnership between parents and school and realise that this is one of the keys to successful learning for every child.

However, we also recognise that occasionally things can go wrong and therefore need a clear procedure for dealing with a parent’s concerns and complaints. 

The best person to make contact with in the first instance is your child's class teacher.  As they are working with the children all day every day, they are best-placed to take the necessary actions that will alleviate the issue or concern quickly and without causing further upset. 

If you require more information about our complaints procedure, please refer to our policy in the 'Policies' section.